Reference

Privacy Policy: What We Collect and How We Use It

We collect the information you provide when you open your account—mobile number, wallet details for bKash, Nagad or Rocket deposits, and your game activity.

Account & wallet dataGame history & transactionsDevice & access logsCookie & session trackingContact & support records
ukok Privacy Policy: What We Collect and How We Use It
DATA PRACTICES

How We Protect and Manage Your Information

Your account data lives on servers that use encryption at rest and in transit. We run automated scans for vulnerabilities and apply patches within twenty-four hours of release. Payment details—your bKash, Nagad or Rocket account numbers—are tokenised so our support agents never see the full number. We retain transaction records for five years to meet financial-reconciliation requirements, then archive them. You can request deletion of your account and personal details at any time; transaction history required by law will be anonymised but kept for the retention period.

Encryption & Storage

All personal data is encrypted with AES-256 when stored and transmitted over TLS 1.3. Database access is restricted to engineering and compliance staff, and every query is logged for audit purposes.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your language choice. No third-party advertising cookies are placed on ukok. You can clear cookies in your browser settings anytime.

Retention & Deletion

Game history and wallet transactions are kept for five years from the date of the transaction. After that window, records are anonymised. If you delete your account, we remove your name and contact details immediately.

Third-Party Sharing

We share your mobile number and transaction amount with bKash, Nagad or Rocket only when you initiate a deposit or withdrawal. Game providers see a session token, not your personal details. We do not sell data to advertisers.

PRIVACY QUESTIONS

How to Reach Us About Your Data

If you want to see what we have on file, correct an error in your account details, or delete your data entirely, reach out through any of the channels below. Include your registered mobile number so we can verify your identity. We handle privacy requests separately from general support queries, and we will confirm receipt within two business days.

Live Chat Open the chat icon in the bottom corner of any page. Tell the agent you have a privacy request and provide your mobile number. Chat logs are encrypted and stored for thirty days.
Email Support Send your request to the support address listed in your account settings. Use the subject line "Privacy Request" and include your registered mobile number. We respond within forty-eight hours.
Account Settings Log in, open Account, then Privacy & Data. You will see a form to request a data export or account deletion. Fill in your reason and we will process it within seven days.

Common Questions About Your Data Rights

We ask for your mobile number, your preferred wallet type—bKash, Nagad or Rocket—and a password. Once you deposit, we log transaction amounts and timestamps. We also record which games you play and which pages you visit.

Yes. Log in, go to Account then Privacy & Data, and click Request Data Export. We will email you a JSON file within seven days showing your profile, transaction history, game sessions and support tickets.

We retain deposit, withdrawal and bet records for five years to meet financial-reconciliation and legal requirements. After five years, we anonymise the data by removing your name and mobile number but keep aggregated statistics.

We share your mobile number and transaction amount with bKash, Nagad or Rocket when you deposit or withdraw. Game studios see a session token, not your personal details. We do not sell your data to marketing or advertising companies.

Log in, open Account, then Privacy & Data. Click Request Account Deletion and confirm. We will remove your name, mobile number and login credentials within forty-eight hours. Transaction records required by law will be anonymised and archived.

We use a session cookie to keep you logged in and a functional cookie to store your language choice. No advertising or tracking cookies from third parties are placed on ukok. You can clear or block cookies in your browser anytime.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.